AG Car Shipping has safely shipped 1,000,000+ vehicles to all 50 states. Read our online reviews to hear more about our 5-star customer service.

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FAQs Of Car Shipping

When my vehicle will be picked up?

Pick-up depends on many factors, but mainly on location. Car shipping companies are route-based, which means that they have a lot of trucks at some places, and others will have very few trucks. Most car shipping companies will give a pickup window, a range of dates that the vehicle should be picked up within. So be sure to speak to a representative about your pickup window if necessary.

Do I have to drop my car off somewhere ?

Mostly not. Most all car shipping companies use what is known as door-to-door service, which is where the driver comes straight to your door and pick your vehicle, and then delivers it to your new house (or where you decided). Some situations may force you to take your car somewhere like a parking lot, but only that happens if the truck can not get into the neighborhood or is prevented from doing so (some cities have laws restricting large vehicles from driving in the neighborhood). In this case, the driver will ask you to take your car to some open place like a parking lot. Find out more about this at Ag Car Shipping.

Will my vehicle stay on the same truck for the entire transport?

Yes. Once your vehicle is scheduled for pick-up, you will receive the name of the carrier and the driver also that is picking up your vehicle. Some areas require a local tow company to pick up your vehicle and then deliver it where your car shipping carrier will load it easily. This is usually happening in cities where the long-distance driver cannot physically reach the pick-up location.

Do I need my insurance or do the trucks have their own?

All auto transport carriers carry a federally mandated amount of both liability and cargo insurance. As long as your vehicle is on the car shipping truck it is insured through that carrier’s insurance, and your insurance is secondary.

My vehicle was damaged during transport; what do I do?

Any damage that will occur during the transportation of your vehicle will be repaired at the expense of the trucking company’s insurance. The driver at the pick-up spot will walk around your car for the inspection of your car and note down all the damages on a report. This is because of the separation of new damage and original at the time of delivery. At the time of delivery, the driver and you again inspect your vehicle, and if any new damage is seen that will be documented. This involves pictures and also the repair estimation price from a repair shop – from there. The truck’s insurance company will take care of the rest.

Do I need to be present when the vehicle is picked up/dropped off?

Yes. If you are moving and won’t be there for pick-up, you can give keys to your friend or relative and they can handle it. However, someone must be present for both the pick-up and delivery of your vehicle. Except in the case of terminal-to-terminal service, because whoever is working at the terminal can authorize pick-up and accept delivery.

My vehicle is not in moving condition, can I still ship it?

Yes. If your vehicle is not in moving condition you can tell your car shipping company agent about this and they ship with the vehicle with inop-fee. Inop-fee is the extra charge that the car shipping company will take because the driver will load your vehicle onto the truck with effort and for the security of your car, he uses instruments and this all takes time and effort.

Can I ship personal things in my vehicle?

No. Car transport companies are only licensed for vehicles, not for household items. They can transport anything but vehicles, not household items or personal items. All car transport trucks are required to make regular stops at weight stations to check the weight of the vehicle. The car transport trucks have a maximum weight allowed. So, you need to check your vehicle at the time of pick-up and remove all the household items from the seats of your car.

Can I track my vehicle while it is in transport?

Yes. You can track your vehicle. You get the contact number and carrier company name at the time of pick-up. You can also contact your car transport company’s agent to know the location of your car. You can track your vehicle anytime when you need it.

Final idea

Before making the final decision, you can visit our website. Get a free quote of shipping from our website and then get a free estimation of your car shipping. Our professional staff is 24/7 available for you. You can also contact us at our toll-free number +1(800) 706-5914  After contacting us you will be surprised how affordable Ag Car Shipping is.

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